Scan Assistants

Learn how to create scan assistants

Every ticket created on Stage Stubs contains a unique QR code. With the Stage Stubs mobile app, you are able to scan and track your tickets in the system.

You are able to create Scan Assistants to help you scan you tickets on the day of the event. This can be done on the app or on the desktop site. 

To create an assistant on the desktop head to 'Account' and select 'Scan Assistants'. Here you will be able to 'Create'.

You can enter the name of the assistant and the duration that they will be helping for. This will give the assistant access to scan tickets for this period of time only. Once the period of time is up they will lose access immediately.


To do this on the app, head to 'Settings', 'Create Assistant' and 'Create New Assistant'. 

You will be able to add the assistant name and the duration that they will be working.


After the assistant has been made, you will have a QR code which the assistant can scan with the app to log in. 


Prompt your assistant to 'sign in as a scan assistant' on the log in screen. They will then be able to scan the QR code which will gain them access.

The assistants will then be able to start scanning tickets! 

Please Note: The assistant will not be able to view anything except tickets scanned (No viewing available for information such as pricing or billing).

On the assistants dashboard it will list all events. However, they cannot click into these to view more information. 

The Search screen is used to search for buyers by order ID, ticket ID, buyer name/surname/email:

The Scan screen is the most important feature of the app. It allows you to scan a QR code on the ticket and the app will automatically match this code with the tickets for today's events and show you the result.

The History screen is where you can see all scanning history: scanning status, ticket ID, Scan time, Event name, Buyer's name and email:

Settings will allow the user to log out of the app only.

You can learn more about the Stage Stubs app here.

You can download the mobile app on the App Store or Google Play.