---
title: Scan Assistants
description: Learn how to create Scan Assistants in Stage Stubs using the desktop site or mobile app, including access limits, login steps, and key app features for efficient ticket scanning.
---

[Skip to content](https://help.stagestubs.com/en/scan-assitants#main-content)

English

Show submenu for translations

![stage-stubs-logo.svg\]](https://help.stagestubs.com/hubfs/stage-stubs-logo.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Go to stagestubs.com

 Go to stagestubs.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base Stage Stubs](https://help.stagestubs.com/en?hsLang=en)
2. [Event Organisers](https://help.stagestubs.com/en/event-organisers?hsLang=en)
3. [Tickets](https://help.stagestubs.com/en/event-organisers?hsLang=en#tickets)

# Scan Assistants

## Create and manage assistants who can scan tickets at your event

Every ticket sold through Stage Stubs includes a unique QR code. Using the Stage Stubs mobile app, you and your team can scan and validate these tickets on the day of your event.

If you need help with scanning, you can create **Scan Assistants**. They’ll have limited access—only what’s needed to scan tickets—either for a set time period or just during the event.

---

### Create a Scan Assistant (Desktop)

1. Log in to your Stage Stubs account.
2. Go to `Account` on the top navigation.
3. Select `Scan Assistants`.
4. Click `Create`.
5. Enter the assistant’s name.
6. Set how long the assistant should have access.
7. `Save` your changes.

After creating the assistant, a unique QR code will be generated. The assistant can scan this code with the app to sign in.

---

### Create a Scan Assistant (Mobile App)

1. Open the Stage Stubs mobile app.
2. Go to `Settings`.
3. Select `Create Assistant`.
4. Tap `Create New Assistant`.
5. Add the assistant’s name.
6. Set the access duration.
7. `Save` to generate the QR code.

The assistant should choose **Sign in as a Scan Assistant** on the login screen and scan the QR code to access their account.

---

### What Scan Assistants Can Do

Scan Assistants have restricted access for security and privacy reasons.

#### They can:

- Scan tickets using the mobile app
- Check scanning results
- Search for buyers via: 
    - Order ID
    - Ticket ID
    - Buyer name
    - Email

#### They cannot:

- View event details
- Access pricing or billing information
- Open event pages in the dashboard

You can learn more about the Stage Stubs App in our [dedicated guide](https://help.stagestubs.com/migration/en/ticket-scanning-app?hsLang=en).

The mobile app is available on both the [**App Store**](https://apps.apple.com/gb/app/stage-stubs/id6444028179) and [**Google Play**](https://play.google.com/store/apps/details?id=com.stagestubs.app.android).

---

Scan Assistants help you streamline your event entry process while keeping your account secure. Set them up easily and stay organised on event day.

- [Event Organisers](https://help.stagestubs.com/en/event-organisers?hsLang=en#main-content)

    - [Events](https://help.stagestubs.com/en/event-organisers?hsLang=en#events)
    - [Tickets](https://help.stagestubs.com/en/event-organisers?hsLang=en#tickets)
    - [Billing](https://help.stagestubs.com/en/event-organisers?hsLang=en#billing)
- [Event Attendees](https://help.stagestubs.com/en/event-attendees?hsLang=en)

[![ss-logo-dark-1](https://help.stagestubs.com/hs-fs/hubfs/ss-logo-dark-1.png?width=250&height=64&name=ss-logo-dark-1.png "ss-logo-dark-1")](http://classmanager.io)

stagestubs.com Help Center

Copyright © 2025, Class Manager and Stage Stubs