Scan Assistants

Every ticket sold through Stage Stubs includes a unique QR code. Using the Stage Stubs mobile app, you and your team can scan and validate these tickets on the day of your event.

If you need help with scanning, you can create Scan Assistants. They’ll have limited access—only what’s needed to scan tickets—either for a set time period or just during the event.

Create a Scan Assistant (Desktop)

1. Log in to your Stage Stubs account.

2. Go to Account on the top navigation.

3. Select Scan Assistants.

4. Click Create.

5. Enter the assistant’s name.

6. Set how long the assistant should have access.

7. Save your changes.

After creating the assistant, a unique QR code will be generated. The assistant can scan this code with the app to sign in.

Create a Scan Assistant (Mobile App)

1. Open the Stage Stubs mobile app.

2. Go to Settings.

3. Select Create Assistant.

4. Tap Create New Assistant.

5. Add the assistant’s name.

6. Set the access duration.

7. Save to generate the QR code.

The assistant should choose Sign in as a Scan Assistant on the login screen and scan the QR code to access their account.

What Scan Assistants Can Do

Scan Assistants have restricted access for security and privacy reasons.

They can:

• Scan tickets using the mobile app
• Check scanning results
• Search for buyers via:
  • Order ID
  • Ticket ID
  • Buyer name
  • Email

They cannot:

• View event details
• Access pricing or billing information
• Open event pages in the dashboard 

You can learn more about the Stage Stubs App in our dedicated guide.

Scan Assistants help you streamline your event entry process while keeping your account secure. Set them up easily and stay organised on event day.