--- title: "The Stage Stubs app: scanning tickets" description: Scan tickets at the door with the free Stage Stubs app for iPhone and Android. Several people can scan at once, and duplicate tickets are caught instantly. --- [Skip to content](https://help.stagestubs.com/en/ticket-scanning-app#main-content) English Show submenu for translations ![stage-stubs-logo.svg\]](https://help.stagestubs.com/hubfs/stage-stubs-logo.svg) Open main navigation Close main navigation - English Show submenu for translations - Go to stagestubs.com Go to stagestubs.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base Stage Stubs](https://help.stagestubs.com/en?hsLang=en) 2. [Organisers](https://help.stagestubs.com/en/organisers?hsLang=en) 3. [Show day](https://help.stagestubs.com/en/organisers?hsLang=en#show-day) October 29, 2026 # The Stage Stubs app: scanning tickets ## Turn your phone into a ticket scanner. It's free, and your whole team can scan at once. **Quick answer:** Download the free Stage Stubs app for iPhone or Android, sign in with your Stage Stubs email and password, open your show and point your camera at each ticket's QR code. Green means let them in, red means the ticket has already been used or is for another show. Several people can scan at once. Every Stage Stubs ticket has its own square code (a QR code). With our free app, you simply point your phone's camera at the code and the app tells you straight away whether to let that person in. No paper lists, no ticking names off. ### Step 1: Get the app Download **Stage Stubs** from the [App Store](https://apps.apple.com/app/id6444028179) on an iPhone or [Google Play](https://play.google.com/store/apps/details?id=com.stagestubs.app.android) on Android. Or just open [stagestubs.com/app](https://stagestubs.com/app) on any phone and it'll take you to the right place. ### Step 2: Sign in Sign in with the same **email and password** you use on the Stage Stubs website. Don't have an organiser account yet? (See: [Signing up as an organiser](https://help.stagestubs.com/en/how-to-create-an-event-organiser-account?hsLang=en).) Your helpers don't need your password: they can sign in with a code instead. (See: [Helpers who scan tickets](https://help.stagestubs.com/en/scan-assistants?hsLang=en).) ![The Stage Stubs app sign-in screen: email, password, Login, and Sign in as a scan assistant](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-19-55-9320-AM.png?width=670&height=1364&name=Untitled-Oct-29-2026-03-19-55-9320-AM.png) ### Step 3: Open your show Your live and upcoming events appear on the first screen. Tap your event, then today's date, to see how it's selling, then tap the round Scan button at the bottom of the screen to open the scanner. ![The My Events screen in the Stage Stubs app, listing upcoming shows with their dates](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-21-46-4268-AM.png?width=670&height=1147&name=Untitled-Oct-29-2026-03-21-46-4268-AM.png) ### Step 4: Scan tickets Point the camera at the ticket's code, and the app shows you the result. **Green** means the ticket is valid: welcome them in! **Red** means hold on a moment, and the app tells you why: the ticket might have already been scanned, be for a different show or date, or not be a valid ticket at all. Your whole team can scan at the same time on different phones. Scans update for everyone instantly, and the same ticket can never be let in twice. ![A green Scanned successfully result in the Stage Stubs app scanner](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-22-50-3623-AM.png?width=670&height=1364&name=Untitled-Oct-29-2026-03-22-50-3623-AM.png) ![A red Already scanned result in the Stage Stubs app scanner, with the time it was first scanned](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-23-48-2939-AM.png?width=670&height=1364&name=Untitled-Oct-29-2026-03-23-48-2939-AM.png) ### Other handy features **Search** lets you find a buyer by name, email, order number or ticket number, which is a lifesaver when someone's phone has run out of battery. **History** shows every ticket scanned, when, and by whom. And in **Settings** you can change your password, add helpers and get in touch with our team. You'll find Events, Search, Scan, History and Settings along the bottom of the screen. ![Searching for a buyer by name in the Stage Stubs app, showing their orders](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-25-01-3002-AM.png?width=670&height=1147&name=Untitled-Oct-29-2026-03-25-01-3002-AM.png) ![The scan History in the Stage Stubs app, with each scan and an Undo check-in link](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-26-17-3395-AM.png?width=670&height=1147&name=Untitled-Oct-29-2026-03-26-17-3395-AM.png) The newest version of the app can keep scanning when there's no signal (See: [Scanning without signal](https://help.stagestubs.com/en/offline-scanning?hsLang=en)) undo a check-in if you scan the wrong ticket (until the end of the day of the show), and sell tickets at the door (See: [Selling tickets at the door](https://help.stagestubs.com/en/door-sales?hsLang=en).) ![Undoing a check-in in the Stage Stubs app: Undo this check-in? with Undo check-in and Keep it checked in](https://help.stagestubs.com/hs-fs/hubfs/Untitled-Oct-29-2026-03-32-10-4472-AM.png?width=670&height=1364&name=Untitled-Oct-29-2026-03-32-10-4472-AM.png) ### Good to know Tickets that families have shared with each other, and tickets saved to Apple or Google Wallet, scan exactly like PDF tickets. A refunded ticket's code no longer works. ### Common questions **Is the app free?** Yes, for iPhone and Android. **Can more than one person scan?** Yes, on different phones at the same time. **What if someone shows the same ticket twice?** The app shows it's already been scanned. **Related guides:** [Helpers who scan tickets](https://help.stagestubs.com/en/scan-assistants?hsLang=en) · [Getting ready for show day](https://help.stagestubs.com/en/show-day-checklist?hsLang=en) Need a hand? Email us at hello@stagestubs.com and we'll be happy to help. - [Organisers](https://help.stagestubs.com/en/organisers?hsLang=en#main-content) - [Setting up events](https://help.stagestubs.com/en/organisers?hsLang=en#setting-up-events) - [Show day](https://help.stagestubs.com/en/organisers?hsLang=en#show-day) - [Money and promotion](https://help.stagestubs.com/en/organisers?hsLang=en#money-and-promotion) - [Buyers](https://help.stagestubs.com/en/buyers?hsLang=en) [![Stage Stubs logo](https://help.stagestubs.com/hs-fs/hubfs/ss-logo-dark-1.png?width=220&height=56&name=ss-logo-dark-1.png "Stage Stubs logo")](https://stagestubs.com) Copyright © 2025 Stage Stubs