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      Selling Merchandise Alongside Event Tickets

      How to Add and Track Merchandise Sales for Your Events

      Merchandise is a great way to enhance your event experience and generate additional revenue by selling products alongside your event tickets. This guide will walk you through the steps to add merchandise to your events, manage orders, and track sales.

      Adding Merchandise to Your Event

      1. From the Dashboard, click View Event to access your latest event. To access other events, navigate to My Events and click View next to your desired event.
      2. On the event page, locate the Merchandise section.
      3. You'll have the option to use pre-saved product templates or click Create Merchandise to add custom products and enter the product details:
        • Name: The name of your merchandise displayed to buyers.
        • Description: Describe the product, including size, colour, and other key details.
        • Price: Set the price of the merchandise.
        • Enable Stock Management: If you want to manage inventory.
        • Image: Add an image of the product to showcase it.
        • Additional Fields: Allow your customers to add additional notes to their orders.
      4. Once you're done, click Save to finalise your product.

      📝 Merchandise can only be purchased when bundled with an event ticket.

      Managing and Tracking Merchandise

      Once you've created merchandise, it will appear under the Merchandise section of the event page. You can edit or remove products at any time.

      Editing/Deleting Merchandise

      1. Follow the same steps to access the Merchandise section.
      2. You will see a list of your merchandise and the options to Edit and Delete.

      Tracking Merchandise Sales

      1. Follow the same steps to access the Merchandise section.
      2. To keep track of sales, go to the Order Items section where you can view all merchandise orders. Additionally, under the Orders tab, you'll see a combined list of ticket and merchandise purchases.

      Merchandise sales are non-refundable on Stage Stubs.

      Customer Receipts and Ticket Downloads

      After checkout, buyers will receive an email with a copy of the tickets and receipts. They also have two options for downloading after the purchase:

      • Download Tickets: This option only includes the event tickets. 
      • Download Receipts: This includes both the tickets and the list of merchandise items purchased.

       

      Selling merchandise alongside your tickets is a simple and effective way to boost revenue and offer added value to your attendees. If you have any further questions, feel free to reach out to our support team for assistance. 🎩