---
title: Requesting a Ticket Exchange or Refund
description: A clear, step-by-step guide on how to request a refund or ticket exchange on Stage Stubs, including where to submit requests, what information to provide, and how organisers handle them.
---

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2. [Event Attendees](https://help.stagestubs.com/en/event-attendees?hsLang=en)

# Requesting a Ticket Exchange or Refund

## How to manage changes to your existing order

If you need to change or cancel your tickets, Stage Stubs offers two options: requesting a refund or asking for a ticket exchange. Here’s a quick guide to help you with either process.

### Requesting a Refund

**1. Log in to your Stage Stubs attendee account.**  
Go to your account and click `My Orders`.

**2. Open the order you want refunded.**  
Select the order and click `View` to open the **Order Summary** page.

**3. Click `Request Refund`.**  
This will take you to the refund request page.

**4. Select the tickets to be refunded.**  
Tick the specific tickets you’d like to cancel.

**5. Provide a reason for your request.**  
Add a short explanation so the organiser understands why you’re requesting a refund.

**6. Submit your request.**  
Click `Request Refund`. Your request will be sent to the event organiser for review.

**Important:** Refunds are not guaranteed. Stage Stubs follows a no-refund policy, and funds go directly to organisers. Only they can approve or decline a refund request.

---

### Requesting a Ticket Exchange

**1. Contact the event organiser directly.**  
Exchanges can only be requested by the organiser on your behalf.

**2. Provide all necessary details.**  
Send the organiser the following information so they can pass your request to Stage Stubs support:

- Your full name
- The email address linked to your Stage Stubs account
- Your order number
- The specific tickets you want to change
- What you want them changed to
- For allocated seating: the exact row and seat numbers you'd prefer (after checking current availability.

**3. Wait for the organiser to submit the request.**  
The organiser will forward your exchange request to Stage Stubs support, who will then action it.

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If anything’s unclear or you need further assistance, feel free to reach out - we’re always here to help.

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