Selling tickets at the door

Quick answer: Yes. In the latest Stage Stubs app, open your show, find an unsold ticket and tap Claim and check in, then take the payment yourself in cash or on your own card machine. You can sell from 6 hours before the show until it ends, and Stage Stubs takes no fee on door sales.

Got a few empty seats on the night? You and your helpers can sell them at the door using the Stage Stubs app. You take the money yourself, in cash or on your own card machine, and the app records the sale and checks the ticket in for you, so your numbers stay accurate.

Selling a ticket at the door

1. In the app, open your show and find an unsold ticket or seat.
2. Tap Claim and check in.
3. Take payment yourself, in cash or on your own card machine. The app shows you the price to charge.
4. If the buyer would like their ticket by email, type their address. This is optional, and they'll get their ticket with buttons to add it to their phone's wallet.

What to charge

The app shows the ticket price plus the booking fee a buyer would pay online. You keep all of it, because Stage Stubs takes nothing on door sales.

When you can sell

You can sell at the door from 6 hours before the show starts until it ends.

Good to know

The money from door sales is yours to look after: it isn't part of your payouts, and Stage Stubs doesn't add or record any tax on it. Door sales show as Door sale in your orders, sales figures and admissions list.

A door sale can't be refunded or undone on Stage Stubs, so if you need to give money back, you'll do that yourself. Your helpers (scan assistants) can sell at the door too.

Common questions

Can buyers pay by card through Stage Stubs at the door? No, you take payment yourself.

Do door sales appear in my payouts? No, the money is yours to look after.

Related guides: The Stage Stubs app · Your orders and sales reports

Need a hand? Email us at hello@stagestubs.com and we'll be happy to help.