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      Creating Discount Codes

      A Step-by-Step Guide to Adding and Managing Discount Codes for Events

      Discount codes are a great way to incentivize ticket sales and promote your events. Whether you're offering a percentage off or a fixed amount discount, these codes can be created and managed directly through your Stage Stubs account. This guide walks you through the process of setting up discount codes for both allocated seating and general admission events, ensuring that you can easily offer special promotions to your attendees.

      Creating Discount Codes:

      Once your event is published, you will immediately see the Steps for Success checklist. This guides you through setting up essential components for your event, such as discount codes, merchandise, promotion, and more. You can follow these steps or skip them.

      If you skip the Steps for Success, you can create discount codes by following these steps:

      1. From the Dashboard, click View Event to access your latest event. To access other events, navigate to My Events and click View next to your desired event.
      2. Go to the Discount Codes tab.
      3. Click the Create button and enter the discount code details:
        • Code: This is the code buyers will enter at checkout. Each code must be unique for the event.
        • Discount Type: Choose between Percentage or Fixed Amount.
        • Percentage/Fixed Amount Off: Set the discount amount.
        • Duration: Specify the discount's start and expiry dates.
          • Start Date: Set the date the code becomes active.
          • Set Expiry Date: Add an expiration date to the discount code if needed.

      📝 For events with a seating plan, discount codes can only be created after the seating chart has been approved. There is no limit to the number of discount codes you can create per event.

      Managing Discount Codes

      Once a discount code has been used by a buyer, it cannot be edited or deleted. However, if it hasn't been used yet, you can edit or delete it by following these steps:

      To edit a discount code:

      1. From the Dashboard, click View Event to access the latest event you've created. To access your other events navigate to My Events and click View next to it.
      2. Go to the Discount Codes tab.
      3. You will see a list of all your discount codes for the event. Select the code you want to edit.
      4. You can edit the code, discount amount, start and expiration date by clicking the Update button next to it.
      5. After making your modifications, click Save.

      To delete a discount code:

      1. Follow the same steps to access the Discount Codes tab.
      2. Select the code you want to delete and click Delete Discount Code.

      How Buyers Use Discount Codes

      Buyers can enter the discount code at checkout by clicking the Apply Discount Code option and entering their code. Please note that buyers can only apply one discount code at a time.

      📝 If a refund is issued, the discount is evenly applied across all items purchased.


      By utilising discount codes, you can create exclusive offers that drive ticket sales and encourage more attendees to participate in your events. With the flexibility to set expiration dates and manage codes easily, this feature provides valuable control over your event promotions. If you have any questions or need further assistance, don't hesitate to reach out to our support team. 🙌