Finding and downloading your tickets

Quick answer: Your Stage Stubs e-tickets are in the booking email we sent when you paid (subject: "Your Tickets - Order"). Each ticket has a QR code you can show on your phone at the door. You can also download them again any time from My Orders, or save them to Apple Wallet or Google Wallet.

The moment you've paid, we email your tickets to the address you typed at checkout. Look for an email from Stage Stubs with a subject starting "Your Tickets - Order". It's the only thing you need on the day.

Everything's in your booking email

Your booking email is designed to have everything in one place. Each ticket's square code (QR code) is right there in the email, so on the night you can simply open it on your phone and show it at the door.

You'll also find buttons to Add to Apple Wallet or Add to Google Wallet, links to pop the show in your calendar, and a Send to someone link next to each ticket if you'd like to give tickets to the people you're going with. Your tickets are attached as a PDF too, in case you'd rather print them. And View my order takes you to your order page any time.

Can't find the email?

It happens to all of us. First, have a look in your spam or junk folder and search your inbox for "Stage Stubs". Make sure you're checking the inbox for the email address you used when booking, as it's easy to have more than one.

Still nothing? If you have a Stage Stubs account, you can sign in and find your tickets under My Orders. Don't have a password? Use Email me a sign-in link on the sign-in page and you'll be in within a minute.

Downloading your tickets from your account

Sign in and go to My Orders.
Click View next to the order you need.
Your Order Summary shows the show, date, time and venue, and every ticket in your order, with seat numbers for seated shows.
Click Download Tickets to get one PDF with all your tickets in it.

From the same page you can also click Download Receipt, save your tickets to your phone's wallet, share them, or Request Refund if your plans have changed. See here: Asking for a refund

Good to know

There's no need to print anything: the code on your phone works just as well at the door.

Free tickets don't come with a receipt, so you'll only see Download Tickets for those. And if a ticket has been refunded, its code won't get anyone in any more.

Common questions

I haven't received my tickets. What should I do? Check your spam folder and search for "Stage Stubs". Still nothing? Sign in with a sign-in link and open My Orders.

Can I show my ticket on my phone? Yes. The QR code in your email, PDF or phone wallet all work at the door.

Can I get a receipt? Yes. Click Download Receipt on your order page.

Need a hand? Email us at hello@stagestubs.com, or get in touch with the show's organiser, and we'll get it sorted.