---
title: Event Cancellation Guide
description: Managing a cancelled event and what to expect
---

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1. [Knowledge Base Stage Stubs](https://help.stagestubs.com/en?hsLang=en)
2. [Event Organisers](https://help.stagestubs.com/en/event-organisers?hsLang=en)
3. [Events](https://help.stagestubs.com/en/event-organisers?hsLang=en#events)

# Event Cancellation Guide

## Managing a cancelled event and what to expect

### Cancelling an Event

If you need to cancel an event, you can do this directly from your Stage Stubs dashboard.

1. Log in to your Stage Stubs account.
2. Navigate to `My Events` at the top of the page.
3. Find the event you want to cancel and click `View`.
4. In the `General Information` tab, you’ll see all details for that event.
5. On the right-hand side, click `Cancel Event`.

You’ll then see a notice:

**⚠️ Important Warning**

Cancelling this event is permanent and cannot be undone. All buyers will be notified.

A **Cancellation Impact Summary** will also appear if there are already tickets sold, showing:

- Number of orders to refund
- Number of unique buyers
- Total refund amount

If there are no tickets sold yet, cancelling will simply mark the event as cancelled without any refunds needed.

### Refund Options

You’ll be able to choose whether you want Stage Stubs to process the refunds for you:

- **Refund through Stage Stubs:** Tick the box if you want the platform to handle the refunds.
- **Refund externally:** Leave the box unticked if you'd prefer to manage refunds outside Stage Stubs.

You can also choose to **include booking fees in the refund**. If enabled, the system will also refund booking fees, and these will be covered by you.

### Cancellation Reason

You’ll be asked to provide a reason for cancelling the event.

This message will be included in the cancellation email sent to all buyers.

Finally, tick the acknowledgement box confirming that the cancellation is permanent and cannot be reversed.

### What Happens After

- The event will be marked as cancelled and removed from all public listings.
- If refunds were selected, they’ll be processed based on the options you chose.
- All buyers will receive an email notification about the cancellation.
- Refunds usually take **5–10 business days** to appear in buyers' accounts.
- You’ll be notified once the cancellation has been completed.

- [Event Organisers](https://help.stagestubs.com/en/event-organisers?hsLang=en#main-content)

    - [Events](https://help.stagestubs.com/en/event-organisers?hsLang=en#events)
    - [Tickets](https://help.stagestubs.com/en/event-organisers?hsLang=en#tickets)
    - [Billing](https://help.stagestubs.com/en/event-organisers?hsLang=en#billing)
- [Event Attendees](https://help.stagestubs.com/en/event-attendees?hsLang=en)

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