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Selling with Stage Stubs: quick answers

The questions organisers ask us most, answered in a line or two.

Money

Does it cost me anything? No. Stage Stubs is free for organisers: buyers pay a small booking fee on top of your ticket price, so you get the full price. The only charge you might see is a small fee if a refund has to be paid from your card. (See: Refunding a buyer.)

How much is the booking fee? In the UK it's 8% of the ticket price (at least 25p). Other countries differ: try any price on our pricing page. (See: Ticket booking fee explained.)

When do I get paid? Every week, for the previous week's sales, straight into your bank. Before your first payout we do a one-off check: click Request payouts on your dashboard. (See: Getting paid: payouts.)

Can I be paid in one go after the show? Yes, just ask our team.

Refunds

Can I refund a buyer? Yes, from My Refunds (if they've asked) or from the event's Orders tab. You decide whether to include the booking fee. (See: Refunding a buyer.)

How long do refunds take? Usually 5 to 10 working days to reach the buyer, depending on their bank.

Your event

Can I change my event after publishing? Yes: the name, description, venue, dates, times and prices. On a seating plan, the layout and number of seats are fixed. (See: Changing an event after it's published.)

Can I see who's booked? Yes: the Orders tab, or download the admissions list for each date. (See: Your orders and sales reports.)

Can I offer discounts? Yes: codes, or automatic discounts for families and groups, with optional dates and limits. (See: Discounts and discount codes.)

Can I sell programmes or flowers? Yes, alongside tickets. (See: Selling merchandise.)

Can I put sponsors' adverts on tickets? Yes, up to three, free. (See: Adverts on your tickets.)

Show day

How do I check tickets at the door? With our free app for iPhone and Android, or send helpers stagestubs.com/app. Sign in with your email and password and scan each ticket's code. (See: The Stage Stubs app.)

What if someone shows a ticket that's already been used? The app tells you straight away that it's already been scanned.

Can helpers scan without my password? Yes: add them as scan assistants. (See: Helpers who scan tickets.)

Do shared tickets and phone wallet tickets scan? Yes, just like the PDF tickets.

Can't find your answer? Email hello@stagestubs.com or use our contact form and our team will help.