Everything You Need to Know About Selling with Stage Stubs

Running your event on Stage Stubs? Here are answers to the most common questions sellers have about payouts, fees, refunds, and more.

💳 Payouts

• How do I receive my payouts?

  • If this is your first event, you’ll need to enable payouts in your Stage Stubs account.

  • Once enabled, payouts are sent directly to your bank account on a daily basis.

  • If this is your first payout, it can take up to 7 business days.

  • For step-by-step instructions, see 👉 Payout Process

💸 Fees

• Does it cost me anything to use Stage Stubs?

  • No - Stage Stubs is completely free for organisers.

  • Buyers pay a small booking fee per ticket, which covers platform costs.

• How much is the booking fee?

  • Fees vary by region. Use our Event Ticket Price Calculator (change your country in the dropdown) to see the exact fee for your location.

  • The fee is automatically added to the buyer’s ticket price, so you’ll always receive the full ticket value.

🔄 Refunds

• Can I issue a refund to a buyer?

  • Yes, refunds can be processed directly from your Stage Stubs dashboard under Orders.

  • Full guide here👉 Refund Process

• Who covers the booking fee in a refund?

  • When refunding, you decide whether to include the booking fee.

  • If you choose to refund it, please note Stage Stubs does not refund booking fees - this amount will be covered by you. 

• How long do refunds take?

  • Refunds are usually processed within 5–10 business days, depending on the buyer’s bank.

🎟️ Managing Events

• Can I edit my event after publishing it?

  • Yes, you can update details such as the date, time, and venue from your dashboard.

  • Note: If your event has allocated seating and tickets have already been sold, some changes (like ticket types or prices) is not possible.

  • Learn more 👉 Edit a Published Event

• Can I see who bought tickets?

  • Absolutely! You can download attendee lists for each show under View > Download Admissions List.

🎫 Ticket Scanning

• Can I scan tickets at my event?

  • Yes! Stage Stubs provides a free ticket scanning app.

  • Scanning tickets ensures smooth entry and prevents duplicate use.

• How do I use the scanner?

• • Download the Stage Stubs Scanning App.
  • Log in with your organiser account.
  • Use your phone’s camera to scan the QR code on each ticket.
  • Learn more here 👉 Ticket Scanning App.

• What happens if someone brings a duplicate ticket?

  • The app will alert you immediately if a ticket has already been scanned.

• Can I see check-in data after the event?

  • Yes, scanned entries are recorded in real time, and you can view or export the attendance list from your dashboard.

💸 Discount Codes

• Can I create discount codes for my events?

  • Yes! You can set up discount codes as either a fixed amount or a percentage off the ticket price. 

  • You can configure the discount codes to have a start and expiry date so it's only useable within the timeframe.
  • More details here 👉 Creating Discount Codes

• How do customers use discount codes?

  • Customers simply enter the code at checkout, and the discount will be applied automatically. The original ticket price and discount will both be visible in your reports.

🛍️ Selling Merchandise

• Can I sell merchandise alongside tickets?

  • Yes! You can add merchandise items (like T-shirts, programmes, or DVDs) directly to your event.

  • Buyers can purchase these items during checkout, just like tickets.

• How do I add merchandise?

  • For step-by-step instructions, see 👉 Selling Merchandise 

• How do payouts work for merchandise?

  • Merchandise payouts are processed in the same way as ticket sales, included in your daily payouts.

📢 Adverts Feature

• What are adverts on Stage Stubs?

  • Adverts allow you to display your own sponsor logos or promotions directly on your event tickets.

  • It’s a great way to promote local businesses, partners, or even your own future events.

• How do I add an advert?

  • Step-by-step guide can be found here 👉 Ticket Advertising

• Does it cost extra to use adverts?

  • No - the adverts feature is included free for all Stage Stubs organisers.

📩 Need more help?

If you can’t find the answer here, our support team is happy to help. Reach out anytime through the Contact Us form.